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Read our new Appointment Confirmation Policy
We are excited to announce our new appointment confirmation policy! In order to better serve our patients, this policy will ensure that we have accurate availability when offering appointment slots to clients with their preferred veterinarian. We do require that you reply to your email or text messages sent to confirm appointments in order to keep those appointments. Any appointment not confirmed by 5:00pm the day before will be considered cancelled and it will be released. Our goal is to provide the best medical care to our patients and decrease the amount of no-shows.

Appointment Confirmation Policy

To accommodate you better and ensure we are maximizing our team’s time to see more patients in need, we have implemented the following appointment confirmation policy.

Here’s how it will work:

  • 5 days prior to your appointment, you will receive an email and text message reminder to make sure the appointment still works with your schedule. If not, we encourage you to call us to reschedule.
  • 3 days prior to your appointment, you will receive an email and text message reminder with a request to confirm your appointment.
  • 2 days prior to your appointment, you will receive an email and text message reminder with a request to confirm your appointment.
  • 1 day prior to your appointment – If you have not yet confirmed your appointment, you will receive a text message from our practice, asking you to confirm your appointment by 4pm. Unconfirmed appointments will be released so that another pet can be scheduled.

The goal of this policy is to increase our availability to treat pets in need.

Thank you for trusting us to care for your pet!